Back in May, I ran into a problem with my Netflix account - a mysterious problem where I couldn't watch any movies. Obviously, this made me very sad, so I used the chat option for customer service (cell reception in my house is awful, I suspect it would be a very effective bomb shelter - as the walls must be WICKED thick).
Our chat was pretty normal, until there was a bit of down time, as "Joel," the Netflix customer service rep, was waiting for information on what was up with my account.
Because I like you so much, I am just going to post this portion of the transcript here for your enjoyment:
Our chat was pretty normal, until there was a bit of down time, as "Joel," the Netflix customer service rep, was waiting for information on what was up with my account.
Because I like you so much, I am just going to post this portion of the transcript here for your enjoyment:
Netflix Joel
Thank you for all your patience you are awesome, Jessica!
You
Thanks, I appreciate what you're doing!
Netflix Joel
Awww, that makes me feel good, a fuzzy and stuff!
You
:)
Netflix Joel
I can't do a smiley but if I could it would be one of those big wacky smiley ones.
You
Ha ha - excellent!
Netflix Joel
Lol, your great, I'm on hold with my research team, but we are almost there.
You
Thanks!
Netflix Joel
It's all good in the neighbor hood.
Netflix Joel
I'm on it like ugly on a warthog.
You
Hmmm - trying to think of a good analogy - like a teenage girl on a sale at Hollister
Netflix Joel
Hehe, like saddles on a surfer.
You
Or compound interest on a credit card
Netflix Joel
Haha, that's a good one....ummm okay, like cheese on a burrito.
Netflix Joel
Jessica, I found out what is going on here.
You
Hooray!
You
Perhaps I should hold off on Hoorays until I know it's something easily fixed
Netflix Joel
I was telling you
before that we were trying to manually verify your account right, so it
looks like we ran in to an issue with your email on fix. It is an easy
fix. You are able to stream now, but we need you to do three things. 1
is to change your email address on the account. 2 change your password
on your Gmail account and 3 to reset your netflix password. Just to make
sure everything is secure and safe, and you have no more problems, okie
doke?
You
Sounds good to me!! Did my account get compromised or something?
Netflix Joel
No it didn't, but something happen to raise a flag, so just to make sure it doesn't we want you to do those three things.
You
All right - will do - thanks for all your assistance!
Netflix Joel
No, problem is there anything else I can help you with today, Jessica?
You
Nope, that was it!
Netflix Joel
Awesome, it was so
great chatting with you, you made my day! Remember if you need anything
we are here 24/7, have an AWESOME day! And one more thing if you
wouldn't mind, please stay on the line for a one questions survey!
The moral of this (super awesome) story is that Netflix is definitely doing something right in the customer service department. I was motivated to post this after seeing another great example of good chat CS online.
