Why I love Netflix

Back in May, I ran into a problem with  my Netflix account - a mysterious problem where I couldn't watch any movies.  Obviously, this made me very sad, so I used the chat option for customer service (cell reception in my house is awful, I suspect it would be a very effective bomb shelter - as the walls must be WICKED thick).

Our chat was pretty normal, until there was a bit of down time, as "Joel," the Netflix customer service rep, was waiting for information on what was up with my account.

Because I like you so much, I am just going to post this portion of the transcript here for your enjoyment:

Netflix Joel

Thank you for all your patience you are awesome, Jessica!

You

Thanks, I appreciate what you're doing!

Netflix Joel

Awww, that makes me feel good, a fuzzy and stuff!

You

:)

Netflix Joel

I can't do a smiley but if I could it would be one of those big wacky smiley ones.

You

Ha ha - excellent!

Netflix Joel

Lol, your great, I'm on hold with my research team, but we are almost there.

You

Thanks!

Netflix Joel

It's all good in the neighbor hood.

Netflix Joel

I'm on it like ugly on a warthog.

You

Hmmm - trying to think of a good analogy - like a teenage girl on a sale at Hollister

Netflix Joel

Hehe, like saddles on a surfer.

You

Or compound interest on a credit card

Netflix Joel

Haha, that's a good one....ummm okay, like cheese on a burrito.

Netflix Joel

Jessica, I found out what is going on here.

You

Hooray!

You

Perhaps I should hold off on Hoorays until I know it's something easily fixed

Netflix Joel

I was telling you before that we were trying to manually verify your account right, so it looks like we ran in to an issue with your email on fix. It is an easy fix. You are able to stream now, but we need you to do three things. 1 is to change your email address on the account. 2 change your password on your Gmail account and 3 to reset your netflix password. Just to make sure everything is secure and safe, and you have no more problems, okie doke?

You

Sounds good to me!! Did my account get compromised or something?

Netflix Joel

No it didn't, but something happen to raise a flag, so just to make sure it doesn't we want you to do those three things.

You

All right - will do - thanks for all your assistance!

Netflix Joel

No, problem is there anything else I can help you with today, Jessica?

You

Nope, that was it!

Netflix Joel

Awesome, it was so great chatting with you, you made my day! Remember if you need anything we are here 24/7, have an AWESOME day! And one more thing if you wouldn't mind, please stay on the line for a one questions survey!

The moral of this (super awesome) story is that Netflix is definitely doing something right in the customer service department. I was motivated to post this after seeing another great example of good chat CS online.